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Customer Driven
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Who Gave You That Idea? Number 3, Gary Hamel
- October 4, 2013
- Posted by: andreag
- Category: Customer Driven, Innovation, Purpose-Vision-Culture
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Who Gave You That Idea? Deming, Juran and Quality
- September 17, 2013
- Posted by: andreag
- Category: Customer Driven, Metrics, Systems-Process-Improvement
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Change Requires Stakeholder Support
- May 2, 2013
- Posted by: andreag
- Category: Communication, Customer Driven, Growthlines, Internal Improvement, Org Culture, Systems-Process-Improvement
Who are the stakeholders on a change management initiative? What happens when they do not support the change? Learn how to win your stakeholders here.
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Implementing Change – Article #1: Putting Customer Data to Work
- August 1, 2009
- Posted by: andreag
- Category: Customer Driven, Growthlines, Metrics, Systems-Process-Improvement
The first in a series of change management articles. The focus of this edition: overcoming resistance to change with customer feedback or data.
